1. Agreement to Terms
By accessing and using the services provided by Lion’s Head LLC, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Services
Lion’s Head LLC provides freight transportation and logistics services. All services are subject to availability and the terms outlined in individual service agreements and quotes provided to customers.

3. Rates and Payment
All rates are quoted based on information provided by the customer. Final rates may vary based on actual shipment characteristics. Payment terms are net 30 days unless otherwise agreed upon in writing.

4. Liability
Lion’s Head LLC maintains cargo insurance as required by federal regulations. Our liability for lost or damaged goods is limited to the terms of our insurance policy and applicable federal regulations.

5. Prohibited Items
We reserve the right to refuse transportation of hazardous materials, illegal substances, or any items prohibited by federal or state law. Customers are responsible for accurate declaration of shipment contents.

6. Claims
Claims for lost or damaged freight must be submitted in writing within 9 months of the delivery date. All claims will be processed in accordance with federal regulations and our insurance policy terms.

7. SMS Communication Terms of Service

7.1 SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Your phone number is collected solely for the purpose of providing you with SMS communications related to our services.

7.2 Types of SMS Communications
If you have consented to receive text messages from Lion’s Head LLC, you may receive messages related to the following:

  • Shipment status updates and delivery notifications
  • Appointment and pickup reminders
  • Follow-up messages regarding your freight
  • Billing inquiries and payment confirmations
  • Driver communication and coordination
  • Service updates and important announcements

Example message: “Hello, this is a reminder that your shipment with Lion’s Head LLC is scheduled for pickup on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Lion’s Head LLC at any time.”

7.3 Message Frequency
Message frequency may vary depending on the type of communication and your active shipments. For example, you may receive up to 10 SMS messages per week related to your shipments, appointments, and billing inquiries. During active deliveries, message frequency may increase to provide timely updates.

7.4 Opt-In Confirmation
When you opt into SMS messages, you will receive the following confirmation:

“Thank you for opting into SMS messages from Lion’s Head LLC. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.”

7.5 Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. Upon opting out, you will receive:

“Thank you for opting out of SMS messages from Lion’s Head LLC. You will not receive any further SMS communications. To opt back in at any time, reply START.”

7.6 Help and Support
For assistance with SMS communications, reply HELP to any message. You will receive:

“Thank you for contacting Lion’s Head LLC. For immediate assistance, please call +1 630 912 6003 or visit our website. Message and data rates may apply.”

7.7 Message and Data Rates
Standard message and data rates may apply to SMS communications based on your mobile carrier plan. Lion’s Head LLC is not responsible for any charges incurred from your mobile carrier for receiving SMS messages.

7.8 Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy page and Terms & Conditions pages.
  • Message frequency may vary.

8. Modifications

Lion’s Head LLC reserves the right to modify these terms at any time. Continued use of our services after any modifications constitutes acceptance of the updated terms.

9. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Lion’s Head LLC
Email: dispatch@lionsheadlogistic.com
Phone: +1 630 912 6003
Address: 17W705 BUTTERFIELD RD STE 705B OAKBROOK TERRACE, IL 60181